Generating Service Level Agreements from User RequirementsNeil Davies, Judy Holyer, Adam Stephens, Peter Thompson, Generating Service Level Agreements from User Requirements. CSTR-99-010, Department of Computer Science, University of Bristol. November 1999. PDF, 34 Kbytes.
Admitting a call into a network requires confidence that the interaction between that call�s traffic and existing traffic is benign. In making service level agreements this principle is given a monetary value. In this paper we describe the application of a probabilistic approach to call management. This model can be used to derive very conservative performance bounds where this is required, or to evaluate the dynamic probabilities of meeting particular service levels. This is an updated version of paper first published in Third IFIP Workshop on the Management and Design of ATM networks, April 1999