Generating Service Level Agreements from User RequirementsNeil Davies, Judy Holyer, Adam Stephens, Peter Thompson, Generating Service Level Agreements from User Requirements. Proceedings of the Third IFIP workshop on the Management and Design of ATM Networks, pp. 4–12. April 1999. No electronic version available.
Admitting a call into a network requires confidence that the interaction between that calls traffic and existing traffic is benign. In making service level agreements this principle is given a monetary value. In this paper we describe the application of a probabilistic approach to call management. This model can be used to derive very conservative performance bounds where this is required, or to evaluate the dynamic probabilities of meeting particular service levels.